Refund policy

Island Stitch Return & Refund Policy


We take pride in the craftsmanship of every piece we create. If something isn’t right, we’re here to help. Please read the following policy carefully before making a purchase.

Free Returns (within 5 days) – For Damaged or Incorrect Items Only

We offer free returns within 5 days of delivery if your item arrives damaged or there is a fulfillment error on our part.

  • To start a return, email hello@islandstitch.com within 5 days of delivery.

  • The item must be unworn, in its original packaging, and accompanied by proof of purchase.

  • We’ll send you a prepaid return label to ship the item back. 

Returnable Items

Please note that not all items are eligible for return or refund. The following are final sale:

  • Custom or personalized products, including special orders

  • Items purchased at pop-up events or trunk shows

If you're unsure whether your item is eligible, please email us before purchasing.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us at hello@islandstitch.com within 24 hours of delivery.

  • Include photos of the damage and a brief description.

  • We’ll review your request and reply within 48 hours.

  • Once approved, we will provide a prepaid return label and issue a refund or replacement.

We reserve the right to deny refunds if the item shows signs of wear or intentional damage.

Exchanges

To request a size exchange:

  • Notify us within 48 hours of receiving your item

  • Once accepted, you may make a separate purchase using your store credit

Refunds

If your return is approved:

  • A refund will be issued to your original payment method within 10 business days

  • Shipping costs and non-refundable payment processing fees (e.g., PayPal's 3.5%) will be deducted from your returnable amount

  • Please allow additional time for your bank or credit card provider to post the funds

If more than 15 business days have passed since your refund approval and you haven’t received your funds, please contact us at hello@islandstitch.com

For any questions or clarification, we’re here to help:
📩 hello@islandstitch.com

Thank you for supporting our small business.
— Island Stitch